Sintesi del contenuto

• Lettura guidata in inglese su situazioni reali in hotel
• Glossario con vocaboli chiave del settore hospitality
• Esercizi di comprensione, vocabolario e grammatica mirati
• Schede e attività fotocopiabili adatte alla didattica in classe

Obiettivi didattici e benefici per gli studenti

• Potenziare la comprensione scritta in contesti professionali turistici
• Sviluppare autonomia nella gestione di richieste e compiti tipici dell’ambito alberghiero
• Consolidare il lessico specifico e l’uso corretto dei modal verbs per esprimere offerte, regole e richieste
• Affinare la capacità di rispondere a veri bisogni degli ospiti con linguaggio cortese e appropriato

Come utilizzare la risorsa in classe

• Lettura in inglese come attività di listening & reading guidata
• Lavoro individuale e/o di gruppo sugli esercizi di verifica
• Simulazioni di dialoghi e role-play tra receptionist e clienti

_____________

Have you ever stayed in a hotel on holiday? From the moment you walk in, you become part of a huge industry called hospitality. Italy is one of the most visited countries in the world, so this industry provides work for thousands of people here. Like every profession, hospitality has its own English. If you want to work with tourists one day, these words and expressions will be very useful.

Your stay usually begins at the reception, or front desk1. In summer the best hotels are often fully booked2, so most people reserve a room online before their trip. When you arrive, the receptionist already has your name and welcomes you, saying: Good evening. ___ (1) I help you? ___ (2) you fill in this form, please? A few minutes later, you get your key and your room number, and a porter3 can help you carry your luggage upstairs. A good hotel makes every guest feel welcome, especially after a long and tiring journey.

But a hotel is much more than its reception. In other parts of the building, many other people are working hard. In the morning, while the guests are out visiting the city, the housekeeping4 team cleans the rooms, changing towels and bed linen5 if necessary. In the kitchen, the cooks prepare breakfast, lunch and dinner. And if you feel hungry late at night, you can call room service and ask for a sandwich in your room.

In larger hotels, there is also a special person called the concierge6. The concierge knows the city very well and can answer almost any question, for example: ___ (3) you book a table for tonight? ___ (4) you get us tickets for the theatre? The best concierges even belong to a famous international club. It started in Paris in 1929, and its name is Les Clefs d’Or, or “The Golden Keys”. Its members wear two small golden keys on their jacket, and today you can meet them in more than eighty countries.

At the end of your stay, you return to the reception. You must usually check out before eleven o’clock (the hotel rule says: Guests ___ (5) leave their room before 11 a.m.), and then you pay the bill.

But working in a hotel is not only about clean rooms and good food. It is about people! A good worker is always polite and patient, even when guests are exhausted or difficult: ___ (6) you like a wake-up call7? ___ (7) I carry your luggage? These small, kind words make all the difference. So next time you stay in a hotel, listen to the language around you. One day it could be your job, here in Italy or abroad.

Glossary
1 front desk: il banco dell’accoglienza
2 fully booked: al completo, senza camere libere
3 porter: facchino, addetto ai bagagli
4 housekeeping: servizio di pulizia delle camere
5 bed linen: biancheria da letto
6 concierge: il portiere d’albergo
7 wake-up call: sveglia, telefonata per svegliare l’ospite